What belongs in a monthly recruiting scorecard?

Set the reporting window

Write the role, hiring window, cutoff date and data source at the top. For monthly workload, count new inquiries received and appointments held during the month. For a conversion rate, follow the same people from one step to the next. Someone who inquired in August and tested in September belongs in September’s attendance total and the August inquiry group.

Count a person once per stage in the hiring window, even after a reschedule. Use the appointment calendar to confirm bookings and the attendance roster to confirm who showed up.

A September dispatcher testing scorecard

This fictional example follows 50 applicants invited to the same September testing window. The figures reflect records available on September 30.

Test booking rate · 80%

40 of the 50 invited applicants booked a test by the cutoff. Ten still had no booking.

Test attendance rate · 75%

Of the 40 who booked, 36 had a test date due by the cutoff. The roster showed 27 attended. Divide 27 by 36. The other four had October dates and will enter the attendance calculation when those dates pass.

Invited applicants who tested by September 30 · 54%

27 of the original 50 invitees had tested. Keep the cutoff visible because October attendance can change this figure.

For an academy class, use the same approach. Divide first-day check-ins by accepted seats for that class and show deferrals separately. If the class begins next month, mark the rate “pending.” When the denominator is zero, show “N/A” and the underlying counts.

End the report with an action

In the example, ten invitees still need a booking outcome and nine people with a test date due have no recorded attendance. Give each list to someone who can resolve it. For example, the test coordinator could reconcile the nine records against the signed roster by October 2 and return confirmed absences to recruiters for follow-up.

When comparing months, use the same role, stage definitions and time allowed for follow-up. If one group has had 60 days to book and the next has had 30, compare both at day 30. Record when figures were refreshed so someone reading last month’s report can explain a revision.

Use the applicant drop-off guide to sort unresolved records into withdrawals, reschedules and cases that need a call.